These Terms and Conditions (“Terms”) govern the use of services provided by South Forge Digital (“Company,” “we,” “us,” or “our”), including but not limited to website design and development, search engine optimization (SEO), Google Business Profile / GMB optimization, pay-per-click (PPC) advertising, social media management, and related AI-powered marketing solutions. By engaging our services, signing a proposal or contract, or making payment to South Forge Digital, you (“Client,” “you”) agree to be bound by these Terms.
1. Acceptance of Terms
By requesting a consultation, signing a service agreement, submitting a deposit, or otherwise engaging South Forge Digital for any service, the Client confirms that they have read, understood, and agree to these Terms. If you do not agree with any part of these Terms, you must not proceed with our services.
2. Services Provided
South Forge Digital provides digital marketing and web development services, which may include website design and development, SEO, Google Ads and PPC campaign management, Google Business Profile optimization, social media management, AI-powered landing pages, AI receptionist tools, and related digital solutions. The specific scope, deliverables, timeline, and pricing for any engagement will be outlined in a separate proposal, invoice, or service agreement, which forms part of these Terms.
3. Client Responsibilities
To allow us to deliver services effectively, the Client agrees to:
Provide accurate, complete, and timely information, content, access credentials, and materials required for the project.
Respond to requests for feedback, approvals, or revisions within a reasonable timeframe.
Ensure all content, images, trademarks, and materials supplied to us are owned by the Client or properly licensed for use.
Make payments in accordance with the agreed schedule.
Delays caused by the Client’s failure to provide requested materials or approvals may extend project timelines accordingly and will not be considered a delay caused by South Forge Digital.
4. Payment Terms
Unless otherwise stated in a signed proposal or invoice, services are billed either as a one-time project fee or as a recurring monthly retainer. A deposit or first payment may be required before work begins. Recurring services are billed in advance and will continue automatically until cancelled in accordance with Section 11 (Termination). Late payments may result in suspension of services, including but not limited to pausing ad campaigns, taking down website assets, or halting SEO and content work, until the account is brought current.
5. Project Timelines
Estimated timelines are provided in good faith based on project scope and Client responsiveness. Timelines are not guaranteed and may be affected by factors outside our control, including third-party platform changes, Client delays, or scope adjustments requested after work has begun.
6. Intellectual Property
Upon full payment for a completed project, ownership of final deliverables (such as website files, graphics created specifically for the Client, and ad creative) transfers to the Client, excluding any third-party tools, plugins, stock assets, or licensed software used in the build, which remain subject to their original licensing terms. South Forge Digital retains the right to showcase completed work in its portfolio, case studies, and marketing materials unless the Client requests otherwise in writing.
7. Confidentiality
Both parties agree to keep confidential any non-public business, financial, or technical information shared during the course of the engagement, and to use such information solely for the purpose of fulfilling the services described in the agreement.
8. Third-Party Platforms and Tools
Our services may involve the use of third-party platforms, including but not limited to Google Ads, Google Business Profile, Meta/Facebook, Instagram, website hosting providers, and content management systems. South Forge Digital is not responsible for outages, policy changes, algorithm updates, account suspensions, or other actions taken by these third-party platforms that are outside of our control.
9. No Guarantee of Results
While South Forge Digital employs industry best practices to improve search rankings, ad performance, lead generation, and online visibility, we do not guarantee specific results, rankings, traffic levels, conversion rates, or revenue outcomes. Digital marketing performance depends on numerous variables outside our direct control, including market competition, platform algorithm changes, and Client-side factors.
10. Limitation of Liability
To the fullest extent permitted by law, South Forge Digital shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, data, or business opportunities, arising out of or related to the services provided. Our total liability for any claim relating to the services shall not exceed the total amount paid by the Client to South Forge Digital in the three (3) months preceding the claim.
11. Termination
Either party may terminate an ongoing service agreement by providing thirty (30) days’ written notice, unless a different notice period is specified in a signed agreement. Upon termination, the Client remains responsible for payment of all work completed and expenses incurred up to the termination date. Termination does not entitle the Client to a refund of fees already paid for work performed, as further described in our separate Refund Policy.
12. Refunds
Refund eligibility is governed by our separate Refund Policy, available on our website, which is incorporated into these Terms by reference.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Leon County, Florida.
14. Changes to These Terms
South Forge Digital reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.
15. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
South Forge Digital
228 Dixie Drive, Tallahassee, FL 32304
Phone: (954) 998-1403
Email: info@southforgedigital.com
Website: southforgedigital.com