This Refund Policy applies to all clients of South Forge Digital (“Company,” “we,” “us,” or “our”) and governs eligibility for refunds related to website design and development, SEO, PPC, Google Business Profile optimization, social media management, and other digital marketing services. By purchasing or engaging any service from South Forge Digital, you agree to the terms outlined below.

1. General Policy

Because our services involve custom strategy, time, labor, and third-party advertising or platform spend from the moment work begins, payments made to South Forge Digital are generally non-refundable once work has commenced on a project or campaign. This includes, but is not limited to, website design and development, SEO campaigns, PPC ad management, Google Business Profile optimization, and social media management.

2. No Refunds After Work Has Started

If the Client changes their mind after work has begun on a project, or requests cancellation after deliverables have already been produced or delivered, no refund will be issued for the work completed. Any request for additional or new work will be treated as a new project and billed accordingly.

3. Alternative Resolution

If a dispute arises regarding the quality or completion of work and it is unclear which party is responsible for the issue, South Forge Digital will not issue a refund but will instead offer to correct the issue or provide alternative services at no additional charge. This applies in situations where fault cannot be clearly attributed to either party or where both parties may share responsibility.

4. Circumstances Where a Refund May Apply

A refund, in full or in part, may be considered at our discretion in the following limited circumstances:

  • A duplicate payment or billing error occurred on our end.

  • Payment was made for a service that was never started and no resources, hours, or third-party ad spend were allocated.

  • A recurring subscription was not cancelled in time and was charged in error after a valid cancellation request was submitted, as outlined in Section 5.

Refund requests outside of these circumstances will be evaluated on a case-by-case basis and are not guaranteed.

5. Recurring / Subscription Services

For ongoing monthly services such as SEO retainers, PPC management, GMB optimization, or social media management, the Client may cancel at any time by providing written notice at least fourteen (14) days before the next billing cycle. Cancellation stops future billing but does not entitle the Client to a refund for the current or any prior billing period, as services for that period have already been rendered or are in progress.

6. Third-Party Advertising Spend

Amounts paid directly to third-party advertising platforms (such as Google Ads or Meta Ads) as part of a PPC campaign are separate from our management fees and are non-refundable through South Forge Digital, as this spend is controlled by and billed through the respective advertising platform.

7. How to Request a Refund

To request a refund or report a billing issue, please contact us in writing at info@southforgedigital.com with your name, project details, and the reason for your request. We will review all requests and respond within a reasonable timeframe, typically within 5–7 business days.

8. Contact Us

For questions about this Refund Policy, please reach out to:

South Forge Digital

228 Dixie Drive, Tallahassee, FL 32304

Phone: (954) 998-1403

Email: info@southforgedigital.com

Website: southforgedigital.com